Frequently Asked Questions

Why choose Metro?

Metro Floor Sanding and Polishing

We have done hundreds of jobs and have many years experience in floor sanding and polishing. We have Non-Toxic, Very low emissions EC1 R plus certified coating options available.

We have upgraded out machines time and time again and have use highly advanced modern machinery for better outcome.

We use a drum sander followed by a multi disk sander (with Bona Powerdrive) for every job. This helps us to minimise having to removing too much of the sanding layer and prepare a better surface for coating to stick on meaning longer lasting floors.

For domestic homes we use a separate vacuum system for all machinery except the drum sander to minimise dust free of charge. The drum sander is equipped with it’s own vacuum and dust bag. You will be surprised at how little dust compared to other sanders who don’t use a vacuum system. We also have an additional option to use a twin motor (stronger vacuum system) for all machinery including the drum sander which is suitable for commercial properties.

How many coats do you do?

We guarantee 3 coats unless stated otherwise in the quote. We promise we will not cheat you into charging for 3 coats and only putting on 2 to save cost and labour time.

Why is Waterbase coating more expensive?

Material fee is much more higher so waterbase finish cost is noticeably higher than oil or solvent base finish. However waterbase has significantly less VOC and dries in around 2 hrs, so you can choose to stay in the house while we do the job and save accommodation costs.

What is your availability?

Normally we are fully booked 2 weeks in advance. However if the floor area is less than 80sqm we maybe able to fit in jobs earlier.

Do i get charged for cancelling or changing bookings?

No, whether it be due to settlement being delayed, vacation cancelled, or simply change of mind. We respect your decision and do not wish to stress you out more so feel free to contact us if you need to cancel or change the date.

How long will the job take?

Job timeframe depends on the type of coating used and the condition of the floors. For example secret nailed floors can save us a extra day as we do not need to punch the nails in and fill. Usual timeframe for average condition floor should take between 2 days for small jobs or unit to 5 days for larger house (Oil/solvent based finish) or 1-4 days for a (Water based finish). If you wish to add colours or have carpets it will take 1 extra day to finish. All timeframe is subject to weather conditions.

When can I walk in after the job is finished?

With Waterbase coatings you can walk in 2 hrs after the coating is applied or 18 hrs with Solvent/Oil Base. For Solvent / Oil Base coatings we recommend airing out the property for at least 2 days or until the Solvent polyurethane odour is gone before moving back in. Some houses may take longer to air out depending on the airflow and insulation.

When can I put my furniture back?

It is recommended to put furniture back 7 days after the job is finished as the polyurethane will need time to fully cure to achieve maximum strength. However we know it may not be plausible to wait that long so if you need to put furniture back, placing felt stickers to the bottom of furniture legs and when moving heavy furniture / refrigerator placing thick boxes when moving it back to position can help prevent deep scratches. Timber such as Pinewood is a softwood species and require much more attention to deep scratches.

Can I mop the floors?

We don’t recommend frequent mopping of the floors as it may cause water damage and wear out the coating quicker. Best way to clean the floors is by vacuuming with hardwood floor attachments and only mopping when necessary. After mopping it is best to wipe dry as soon as possible to prevent damage. Also please be aware of cleaning products containing silicone / silicon oil as it may cause a floor coating rejection problems in the long term when you re-sand the floors.

Where are you based?

We are based in Burwood, Melbourne and work around a 50 km radius. At times we do work in further areas so feel free to ask us anytime.

Do you work weekends?

Yes we occasionally work on weekends to finish the job within timeframe and prevent lengthy delays. We also provide overnight service for commercial properties if you require work after hours.